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Shipping & Returns

Australian Shipping Costs

We ship with Australia Post and courier. We can ship to Post Office boxes. 

Shipping is calculated based on item weight and size.
For parcels under 0.5kg Standard $7.95; Express $10.95
For parcels under 1.0kg Standard $11.95; Express $14.95
For parcels over 1.0kg Standard $15.95; Express $21.95

 

Delivery Estimates

*PREFERRED DELIVERY DATE SELECTION IS NOT GUARANTEED*.
If you opted to nominate a preferred delivery date we will endeavour to meet your preferences but we can't guarantee it. 

Same State - 2-5 business days
Interstate (metro to metro) - 3-6 business days

If you have a specific delivery date in mind, or want to check on current estimated shipping times, give us a call on (07) 3180 3805.

General Shipping Information

Inspirational Tea Co. is based in Australia. We ship domestically and to New Zealand.

If you have a request outside of these locations please email us at hello@inspirationalteaco.com.au and we will give you a quote within 24 hours. 

We will endeavour to despatch your order within 2 business days. 

Orders are shipped to the Shipping Address on your order. Please ensure this address is accurate as we are unable to refund or reship items if an order is sent to an incorrect address. Redelivery will incur a shipping fee. 

Delivery timeframes are estimates only and we cannot guarantee delivery within this time frame. Please ensure you place your order with enough time to receive it by the date required. We do not issue refunds or accept returns because a package does not arrive on time.

All orders will be neatly packaged and sent in a protective box. All fragile items are wrapped in protective paper bubble wrap. If a breakage does occur please contact us for a replacement. 

Local Pickup

We offer a limited hours local pickup service for customers on the Gold Coast. When placing your order on our website, please select the ‘pick up’ option when checking out. You will receive a standard order confirmation email, then a second email to let you know your order is ready (usually within 24 hours, weekdays only). You can pick up your order from our Wotso office at 2/194 Varsity Parade, Varsity Lakes QLD 4227. Please contact us on 07 3180 3805 to arrange a pickup time in advance. 

Overseas Shipping Rates

Shipping rates depend on the weight of the item shipped.

Get in touch if your destination is not on this list and we'll give you a quote within 24 hours. hello@inspirationalteaco.com.au

Returns

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it, unless it is faulty.

If an item arrives damaged, please email us straight away. We may ask for photo documentation of the damage. We will resend an order or issue a refund if deemed appropriate.

 

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