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This is a gift. What should I do differently?

There's a few details that can make all the difference in ensuring your gift has maximum impact:

1. Complete the gift note before you leave the Your Cart. It is a space just above the button that says "Place Your Order". Remember to say who the gift is from.

2. When completing the Shipping details at the Checkout:

  • Customer email address should be yours. This allows us to notify you when the order is shipped.
  • Any Shipping Details including name and address needs to be the person you are sending the gift to.
  • The Billing Address is your address.

    I want this to be a gift for Mother's Day/Christmas/Birthday, but I need to send it now. How do I avoid them opening it before the event?

    Just tell us in the Notes section in Your Cart, or reply to the email confirmation of your order and let us know. We will place a cute sticker on the box that warns them not to take a peek.



    Will the gift receiver know how much I've spent?

    No. We don't include invoices in any of our orders. They are available on request.

    How do I check the delivery status of my order?

    Find the email we sent you when the order was fulfilled, and click on the tracking code. This will take you to the website of Australia Post and you can check where your order was last scanned and expected delivery date.

    Remember - there are delays this year due to COVID-19. 

    Can you deliver to an International address?

    We deliver to the UK, US, India and New Zealand. The rates for Standard International postage (tracked) and pricing is calculated based on the weight of your order. A regular Hug in Mug Tea Gift Box at under 1kg is $30 to the UK.

    If you are not in any of these regions, send us an email at with the item/s you'd like to send and the intended delivery address and we will give you a quote.

    Do you have a store?

    Not in the traditional sense, but we do have a workshop space located in Southport on the Gold Coast. We are currently offering contactless pick-up only from our warehouse Mon-Wed 10am to 3pm.

    Can I pick up my order?

    Yes! When placing your order on our website, please select the ‘pick up’ option when checking out. You will receive a standard order confirmation email, then a second email to let you know your order is ready (usually within 24 hours, weekdays only). You can pick up your order from our warehouse at 4/9 Frinton St, Southport QLD 4215. Pick up hours are Mon, Tues & Wed 10am-3pm. We are currently operating a contactless pick up system, please check your email for further details.

    Do your teabags contain plastic?

    No. They are made from a material called SoilOn, a plant-based mesh derived from cornstarch.

    Where does your tea come from?

    We are an Australian owned business. We source the majority of our tea from the single plantation Chota Tingrai, located in the Tinsukia district of Assam, India. We ship the bulk tea to Australia for manufacturing into teabags or we sell it as loose leaf. Our packing is done in the Gold Coast, Queensland.

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