This is a gift. What should I do differently?
There's a few details that can make all the difference in ensuring your gift has maximum impact:
1. Complete the gift note before you leave the Your Cart. It is a space just above the button that says "Place Your Order". Remember to say who the gift is from.
2. When completing the Shipping details at the Checkout:
- Customer email address should be yours. This allows us to notify you when the order is shipped.
- Any Shipping Details including name and address needs to be the person you are sending the gift to.
- The Billing Address is your address.
I want this to be a gift for Mother's Day/Christmas/Birthday, but I need to send it now. How do I avoid them opening it before the event?
Just tell us in the Notes section in Your Cart, or reply to the email confirmation of your order and let us know. We will place a cute sticker on the box that warns them not to take a peek.
What is the last order date to ensure delivery in time for Christmas Day 2021?
The warnings for 2021 are clear - shop early to avoid disappointment. Australia Post are yet to publish their cutoff dates, but based on our best knowledge to date we'd suggest you place your order by these dates:
REGULAR POST: Friday 10th December 2021
EXPRESS POST: Friday 17th December 2021
REGULAR POST allow different times for different States:
QLD: 2-5 business days
NSW: 3-4 business days
VIC: 4-6 business days
SA: 5-7 business days
TAS: 6-7 business days
WA: 5-7 business days
Will the gift receiver know how much I've spent?
No. We don't include invoices in any of our orders. They are available on request.
How do I check the delivery status of my order?
Find the email we sent you when the order was fulfilled, and click on the tracking code. This will take you to the website of Australia Post and you can check where your order was last scanned and expected delivery date.
Remember - there are delays this year due to COVID-19.
Can you deliver to an International address?
We deliver to the UK, US, India and New Zealand. The rates for Standard International postage (tracked) and pricing is calculated based on the weight of your order. A regular Hug in Mug Tea Gift Box at under 1kg is $30 to the UK.
If you are not in any of these regions, send us an email at email@example.com with the item/s you'd like to send and the intended delivery address and we will give you a quote.
Do your teabags contain plastic?
No. They are made from a material called SoilOn, a plant-based mesh derived from cornstarch.
Where does your tea come from?
We are an Australian owned business. We source the majority of our tea from the single plantation Chota Tingrai, located in the Tinsukia district of Assam, India. We ship the bulk tea to Australia for manufacturing into teabags or we sell it as loose leaf. Our packing is done in the Gold Coast, Queensland.