Orders placed before 2pm AEST Monday to Friday will be shipped the same day. AUSTRALIAN SHIPPING COSTS
REGULAR FREE SHIPPING OVER $70 Flat rate $8.95
Regular orders are sent via Australia Post or Courier and include tracking. Please allow 4-10 working days for delivery.
If you have multiple addresses the free shipping will only apply to one address.
EXPRESS POST Flat rate of $12.95 Express Post orders are sent via Australia Post and include tracking. Please allow 1-4 working days for express delivery, depending on the time of purchase and your delivery address. If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days fr delivery.
Express Post orders placed before midday will generally be posted the same day (Monday to Friday).
OVERSEAS SHIPPING COSTS US, UK & Ireland = $30 NZ = $25 India = $30
Shipping is tracked Australia Post and is a flat rate for a parcel under 2kg. Most of our curated Hug in Mug Gift boxes are under 2kg.
We are committed to a sustainable product that treads lightly on the planet and supports ethical production practices. We are always on a journey to do more, but here is a list of the choices we've made to support our mission.
We source 90% of our tea from a single estate, chosen carefully for it's commitment to sustainable and ethical farming practices. In 2021 we moved all our sourcing to direct from the Chota Tingrai Estate in the Tinsukia district of Assam, India.
Our teabags are made from a biodegradable plant starch called SoilOn. They will break down under certain environmental conditions and degrade most quickly (within 12 weeks) when disposed of through an industrial food waste system. We therefore strongly recommend that you find out from your local council if it offers a food waste recycling collection service in your area and if so, discard them using this.
We package our teabags in Natureflex plant-based polybags. They will break down within 12 weeks in home compost or water.
All of our cardboard packaging is FSC certified and fully recycleable.
Our gift boxes do not contain any plastic. We use paper 'bubble wrap', water activated compostable tape and paper fill.
Our tissue paper is compostable and printed with soy-based inks
Our compostable stickers are made from FSC-certified paper and printed with soy-based inks.
Biodegradable vs. compostable tea bags – what is the difference? The main difference between compostable and biodegradable tea bags is that biodegradable tea bags require a specific environment in order to break down, whereas compostable tea bags break down naturally.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it, unless it is faulty.
If an item arrives damaged, please email us straight away. We may ask for photo documentation of the damage. We will resend an order or issue a refund if deemed appropriate.